Privacy Policy

SevynCare ("SevynCare," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share through our website, phone, email, and intake processes. This Privacy Policy explains what information may be collected, how it may be used, when it may be shared, and what choices may be available to clients, family members, caregivers, job applicants, and website visitors.

Who This Policy Applies To

This Privacy Policy applies to information collected by SevynCare in connection with:

• Website visits and contact form submissions.
• Phone calls, emails, and appointment requests.
• Client inquiries, service intake, and care coordination.
• Employment or caregiver applications.
• Communications related to non-skilled home care services.

Information We May Collect

Depending on how someone interacts with SevynCare, the following categories of information may be collected:

• Contact information, such as name, phone number, email address, mailing address, and preferred method of contact.
• Client and family information provided during service inquiries, including care needs, scheduling preferences, household details, emergency contacts, and general service history.
• Health-related information that is voluntarily provided for care coordination, service planning, billing, or support purposes.
• Communication records, including emails, voicemail messages, contact form submissions, and notes from conversations with clients or representatives.
• Website usage information, such as IP address, browser type, device information, referral pages, and basic analytics data collected through cookies or similar technologies, if used.
• Employment-related information submitted by applicants, including work history, credentials, references, and availability.

How Information Is Used

SevynCare may use personal information to:

• Respond to inquiries and provide requested information.
• Evaluate service needs and coordinate non-skilled home care services.
• Communicate about scheduling, availability, and care updates.
• Maintain internal records and improve operations.
• Process billing, invoices, or other administrative matters.
• Review applications and support hiring decisions.
• Comply with legal, regulatory, contractual, or safety obligations.
• Protect the rights, safety, and property of clients, staff, and the organization.

When Information May Be Shared

SevynCare does not sell personal information. Information may be shared only as reasonably necessary, including:

• With employees, contractors, or caregivers who need the information to perform their duties.
• With service providers that support business operations, such as website hosting, communications, scheduling, payroll, or billing platforms, subject to appropriate safeguards.
• With healthcare providers, family representatives, payors, or referral sources when authorized or when needed for care coordination.
• When required by law, court order, subpoena, licensing authority, adult protective services, law enforcement, or similar legal process.
• To respond to emergencies or address suspected fraud, abuse, neglect, security incidents, or threats to health and safety.
• In connection with a business transfer, merger, restructuring, or sale, subject to applicable confidentiality obligations.

Cookies and Website Analytics

If the SevynCare website uses cookies, analytics tools, or similar technologies, that information may be used to understand site traffic, improve usability, and support website performance. Visitors may be able to manage cookies through browser settings, although some website functions may be affected.

Data Security

SevynCare uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No method of internet transmission or electronic storage can be guaranteed to be fully secure, so absolute security cannot be promised.

Data Retention

Information may be retained for as long as reasonably necessary to provide services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and support business operations. Retention periods may vary based on the type of information and applicable legal requirements.

Children's Privacy

The website and services are not directed to children for independent use. If personal information is believed to have been submitted by a child without appropriate authorization, SevynCare may take steps to delete or limit use of that information.

Your Choices and Requests

Subject to applicable law, an individual may request to:

• Access or correct certain personal information.
• Update contact preferences.
• Ask questions about how information is used.
• Request deletion of information when legally permissible.

To make a privacy-related request, use the contact information below.

Third-Party Websites

The SevynCare website may contain links to third-party websites or tools. SevynCare is not responsible for the privacy, content, or security practices of third-party services.

Policy Updates

This Privacy Policy may be revised from time to time. Updated versions should be posted with a revised effective date. Continued use of the website or services after changes are posted constitutes acceptance of the updated policy to the extent permitted by law.

Contact Information

SevynCare
Huntsville, AL 35808
Phone: (334) 209-5912
Email: info@sevyncare.org
Care available 7 days a week
Office hours: Mon–Fri 9:00 AM–5:00 PM CT